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[personal profile] pastfancy
So I have Word 2007 now, and it keeps crapping out when I try to print...

edit: More to the point apparently, it takes 5+ minutes for it to communicate to the printer before it prints... I hit print before I posted, waited, looked for drivers, posted, went to the little girls room, washed my hands, and sat down, and THEN the 3 page doc printed as I sat down.

Does anyone know of this problem? Is it a driver issue (I have an HP laserjet 1012)? Vista issue?

Any insight to help me troubleshoot would be most appreciated.

Date: 2008-12-10 08:07 am (UTC)
From: [identity profile] big-bad-al.livejournal.com
I know nothing about Windows, but in the interests of helping out whoever actually can help you, here are some questions:

How long has this been going on? Did you change anything right before this started happening (installed/uninstalled/upgraded something, for instance)?

Have you tried printing with a different computer? If you don't have a second computer, borrow a friend's laptop. It would be nice to verify that the problem is definitely in your computer and not the printer (or if it's in the printer, at least we've narrowed down the problem).

Date: 2008-12-10 02:22 pm (UTC)
From: [identity profile] passingfancy.livejournal.com
Hehe, I actually run 2 computers and 2 monitors off one keyboard/mouse (Input Director is awesome).

It is a totally new problem, as we just installed Office 2007 the day before and this was my first print job attempted.

Note to self and recommendation to others: Do not install new things during the last 2 weeks of the semester.

I ended up sending the documents or copying/pasting the info onto the computer with the older version of Word on it, and got it to print that way.

It's probably what I will end up doing until the end of the semester, I have 3 papers due, and if copying and pasting will work, then so be it. We'll work on compatibility issues when the semester is over :)

Thanks for the input :)

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